Terms & Conditions

The company behind Teebee is Tablebox ApS ("Tablebox"). We at Tablebox strive to provide you with the best possible service. Therefore, we follow the official rules and laws, which you can read about in more detail below. For terms and conditions in Danish please read further down on this page.

Payment

Tablebox receives payment with Dankort / VISA-Dankort, VISA, VISA Electron and Mastercard. Payment will only be deducted from your account when the item is shipped.

There is no charge for credit card payment.

Tablebox uses an authenticated payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that no credit card information is stored in any kind. Tablebox is not capable of withdrawing more than the amount you have accepted in the shopping cart.

Delivery

We will ship your package as soon as possible after ordering. If your package is not shipped from us within 2-3 business days of receipt of the order, you will be contacted via your email address.

If we are out of stock for a product or there are other conditions where delivery can be expected to be delayed, please contact Tablebox.

The price of shipping depends on where you wish to have sent the product. The price can be seen in the basket after you have entered your information.

Timely delivery assumes that the selected carrier complies with the agreed delivery time, according to the transit times they specify. In the event of delays with the carrier, this will correspondingly delay delivery in relation to the desired delivery date. Tablebox can not be held responsible for delays caused by the selected carrier.

Warranty

You have 2 years warranty in accordance with the Purchasing Act. Your warranty applies to defects in materials and / or fabrication.

The complaint does not apply to errors or damage caused by improper operation of the product.

Complaints about defects that should be discovered by the usual inspection of the item must be notified to the Tablebox within a reasonable period of time. It is your duty to specify and, upon request, show how the error or defect is expressed. If you find an error, please contact the Tablebox immediately. The product can subsequently be returned for repair, replacement or after agreement, a refund.

If a product is to be returned to the Tablebox in connection with the complaint, please contact Tablebox before returning the item. In case we wish that you return the item, we will agree whether we will send a prepaid shipping label or you shall send by mail. If a product is returned validly at your own expense, without prior agreement with Tablebox, the return fee may be refunded within reason.

If you want to complain about your purchase, please contact Tablebox. If we fail to find a solution, you can file a complaint with the Competition and Consumer Agency Center for Complaints Solutions, Carl Jacobsens Vej 35, 2500 Valby, via www.forbrug.dk. You can also use the EU Commission's online complaint portal, which will, however, mainly be relevant if you are a consumer domiciled outside Denmark. You can find the complaint portal here: http://ec.europa.eu/consumers/odr/

In case of errors, defects or not delivered items, please contact:

Tablebox ApS

Rentemestervej 80

2400 Copenhagen NV

Denmark

tlf. +45 42905058

info@teebeebox.com

Refund

If a refund has been granted, please attach your bank information.

Cancellation

A full return period of 14 days is given on items purchased in our webshop.The period is counted from the day you receive the product.

Return costs must be paid by yourself.

Cancellation must be notified to us within 14 days of the purchase and from the time of notifying us of the cancellation you must return the product within 14 days.

The notification shall be given per mail at info@teebeebox.com. In the message, please let us know clearly that you wish to exercise your right of withdrawal. You can also choose to use our default cancellation form. You can find it here <a href="https://cdn.shopify.com/s/files/1/2116/1283/files/Standardutvikelsesformulär_engelsk.pdf?9493127321283551625"> cancellation form </a>.

The product’s condition when returning:

You are only liable for any deterioration of the value of the item due to handling other than what is necessary to determine the nature, characteristics and manner of the item. In other words - you can try the product in the same way as if you tried it in a physical store.

If the product has been tested or is used more than what is described above, we consider the product used, which means that, in the case of cancellation of the purchase, you will only receive a part or none of the purchase amount, depending on the product's commercial value.

Goods must be returned to the following address:
Tablebox ApS

Rentemestervej 80

c/o Trusthouse

2400 Copenhagen NV

Denmark

Complaints - overview and links:

If you have a complaint about a product purchased from our webshop, a complaint may be sent to::

Konkurrence- og Forbrugerstyrelsens Center for Klageløsning

Carl Jacobsens Vej 35

2500 Valby

Link: www.forbrug.dk

If you are a consumer domiciled in another EU country, you can state your complaint in the EU Commission Online Complaints Platform.

The website is available here: http://ec.europa.eu/consumers/odr/

If you file a complaint here, please provide them with our e-mail address: info@teebeebox.com

Personal information

All information submitted on teebeebox.com will never be transferred, sold or otherwise made available to others. All information is only available for Tablebox.

No credit card information is stored in any kind, and Tablebox can at no time raise more than the amount you have accepted in the shopping cart.


What do we do with your personal information:
To make an agreement with us at teebeebox.com, we need the following information::

• Name
• Address
• Phone number
• E-mail address

We registrate your personal information for the purpose of delivering the products to you.

The personal data is registered at teebeebox.com and stored for five years after which the information is deleted.

The CEO of Tablebox has access to the information that is registered about you.

The data controller at teebeebox.com can be contacted at michael@teebeebox.com

We do not store customer information encrypted.

We do not transmit customer information encrypted.

As registered with teebeebox.com, you are always entitled to object to the registration. You also have the right to understand what information is registered about you. You have these rights in accordance with the Personal Data Act and you can contact Tablebox by e-mail to info@tablebox.com.